ROBBINSVILLE-HAMILTON TOWNSHIPS, NJ (MERCER)–In response to a wave of complaints regarding poor service and unfair consumer pricing by Optimum/Altice USA, the New Jersey Board of Public Utilities (BPU) has found sufficient cause to investigate Optimum/Altice USA and convene a public hearing on March 16, 2021.
The BPU said in a February 17 order it had:
“reviewed the various complaints, municipal government official resolutions and requests for Board investigation and intervention in this matter, and HEREBY FINDS that there is sufficient cause to convene a proceeding to afford the municipal officials and Altice customers the opportunity to voice their concerns about the services received from Altice; as well as afford the company the opportunity to respond to these concerns before determining what corrective action may be warranted and should be taken in this matter.”
The Board designated Commissioner Mary-Anna Holden as the Presiding Officer. Holden “is authorized to rule on all motions that arise during the proceedings and modify any schedules that may be set as necessary to secure a just and expeditious determination of the issues.”
The public hearing will be held virtually. Information concerning participation in the public hearing will be posted on the BPU website. Attorneys for the Townships of Robbinsville and Hamilton filed dual letters to Lawanda Gilbert, Director of the BPU Office of Cable Television and Telecommunications, requesting an investigation into the under performing utility in August, 2020.